Seller FAQs

What is Tool Swap Shop?

Tool Swap Shop is an online marketplace where sellers can sell or trade tools and equipment to buyers across the country. Whether you’re a hobbyist, contractor, or business owner, our platform connects you with customers looking for tools.

Click the “Become a Seller“ button in the main menu, and complete the registration form. Once registered, navigate to the “My Account“ section to set up your seller profile and begin selling. Need help? You can either watch this video or reach out to us via the “Get In Touch” form.

Yes, Tool Swap Shop charges a transaction fee on the total sale price (excluding shipping). Please see the Become a Seller page for the current transaction fee. Payment processing fees (e.g., Stripe fees) are deducted separately.

You can list tools and equipment in good, working condition. Items can be new or pre-owned, but you must accurately describe their condition in the listing. Stolen, counterfeit, or illegal tools are strictly prohibited.

  • Log in to your account or sign up if you haven’t already.
  • Go to “My Account“ and click “Frontend Manager.”
  • Select Products and “Add New” on the left side of the navigational panel.
  • Fill out the required fields, including title, price, description, condition, and photos.
  • Submit the listing for approval.

 

Shipping rates are calculated automatically using real-time rates from ShipStation. These rates are based on:

  • The seller’s address (shipping origin).
  • The buyer’s address (shipping destination).
  • The tool’s weight and dimensions.
    Sellers cannot set custom shipping rates.
  • You’ll receive an order confirmation and a separate email with the shipping label.
  • Package the tool securely and ship it within the specified timeframe (see seller’s terms and conditions under “Shipping and Delivery”).
  • Upload the tracking number to the order page so the buyer can track the shipment.

Shipping is handled by Tool Swap Shop. When an item is sold, the platform generates and sends you a pre-paid shipping label based on real-time rates from ShipStation. The customer pays the shipping fee at checkout, and Tool Swap Shop retains this amount to cover the shipping costs.

For detailed information about shipping policies, please refer to the Seller Terms and Conditions: Shipping and Delivery section.

Payouts are processed weekly (e.g., every Friday). Your earnings are transferred to your Stripe account after deducting the Tool Swap Shop transaction fee, shipping costs, and payment processing fees.

Yes, you can specify whether a tool is “Final Sale” or “Non-Returnable” in your listing. However, this must be clearly stated in the product description to avoid disputes.

Please review the Refund Policy here.

  • Use clear, high-quality photos showing all angles of the tool.
  • Write detailed descriptions, including specifications, condition, and any known defects.
  • Price your items competitively based on market trends.
  • Ensure tools are accurately described and functional (unless otherwise noted).
  • Ship items promptly and provide tracking information.
  • Respond to buyer inquiries and refund requests in a timely manner.

All buyer communication must occur through Tool Swap Shop’s messaging system (Interaction Hub) to ensure transparency and security.

You can deactivate your account or pause your listings temporarily by contacting support. Pending orders must still be fulfilled, and disputes must be resolved before account deactivation.

For additional support, use the “Get In Touch“ form on the website. Our team is available Monday through Friday, 9 AM to 5 PM EST.